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To set up a Call queue, in the Teams admin center, expand, select, and then choose. Type a name for the Call queue in package at the top. overflow virtual receptionist. To include an existing resource account: Under, select the button to include a resource account for this Call line.

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Select the button next to the resource account you wish to appoint to this Call queue. At the bottom of the pane, choose the button. If you need to develop a resource account: Under, choose the button to add a resource represent this Call queue. On the pane, search for any set of letters to bring up the outcomes dropdown.

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On the pane: Enter a descriptive. Representatives see this name when a call is presented to them. Enter a descriptive for the resource account. Select the dropdown and choose. At the bottom of the pane, select the button. On the pane, select the button. Agents see the resource account name when they get an inbound call.

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Assign outgoing caller ID numbers for the representatives by defining several resource accounts with a telephone number. Representatives can choose which outgoing caller ID number to use with each outbound call they make. Within the Calls App, representatives can utilize their Call Queue (CQ)/ Auto Attendant (AA) number or their own personal Direct In, Ward Dial (DID).

On the pane, look for the resource account(s) you desire to allow representatives to utilize for outgoing caller ID purposes. Select the button next to the resource account with an assigned phone number. Select the button at the bottom of the pane. If you do not have a resource account with an appointed phone number: Under, choose the button to add a resource account.

Select the button at the bottom of the outcomes. On the pane: Key in a detailed. Representatives see this name when a call exists to them. Type in a descriptive for the resource account. Select the dropdown and choose. At the bottom of the pane, choose the button.

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After you've created this new resource account for calling ID, you'll still require to: Select a supported language. This language is used for system-generated voice triggers and voicemail transcription, if you enable them. As soon as you've chosen a language, choose the button at the bottom of the page. Specify if you want to play a greeting to callers when they show up in the queue.

The uploaded recording can be no larger than 5 MB. If you pick, the system checks out the text that you type (up to 1000 characters) when the Call queue responds to a call. Keep in mind When using Text to Speech, the text needs to be gone into in the language chosen for the Call queue.

Groups provides default music to callers while they are on hold in a line. The default music provided in Teams Call queues is without any royalties payable by your company. If you want to play a specific audio file, pick and upload an MP3, WAV, or WMA file. Note You are accountable for separately clearing and securing all required rights and authorizations to use any music or audio file with your Microsoft Teams service, which may include intellectual residential or commercial property and other rights in any music, sound effects, audio, brand names, names, and other material in the audio file from all pertinent rights holders, which might include artists, actors, performers, musicians, songwriters, authors, record labels, music publishers, unions, guilds, rights societies, collective management organizations and any other parties who own, manage or license the music copyrights, sound effects, audio and other copyright rights.

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Evaluation the prerequisites for including representatives to a Call line. You can amount to 200 representatives by means of a Groups channel. You must be a member of the team or the developer or owner of the channel to include a channel to the line. To use a Groups channel to manage the line: Select the radio button and choose (overflow call center).

Select the channel that you want to use (just basic channels are fully supported) and select. The following customers are supported when utilizing a Teams channel for Call lines: Microsoft Teams Windows client Microsoft Teams Mac client Note If you utilize this alternative, it can use up to 24 hr for the Call queue to be completely functional.

You can amount to 20 agents individually and as much as 200 representatives via groups. If you desire to include specific users or groups to the line: Select the radio button. To to the line: Select, look for the user, select, and after that choose. To to the line: Select, look for the group, choose, and after that select.

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Note New users contributed to a group can use up to 8 hours for their first call to get here. If there are more than 200 members in the group, just the first 200 members, in alphabetical order, will be added as agents to the Call line. Important Known issue: Designating private channels to Call lines When utilizing a personal channel calls will be distributed to all members of the team even if the personal channel just has a subset of team members.

lowers the amount of time it takes for a caller to be connected to an agent after the representative accepts the call. For conference mode to work, agents in the Call queue should utilize among the following clients: The current variation of the Microsoft Teams desktop customer, Android app, or i, OS app Microsoft Teams Phone System variation 1449/1.

2020051601 or later Agents' Teams accounts need to be set to Groups, Just mode. Agents who don't meet the requirements aren't included in the call routing list. We advise enabling conference mode for your Call queues if your agents are using compatible clients (overflow virtual receptionist). Pointer Setting to is the suggested setting. overflow answering service. When you've chosen your call responding to alternatives, pick the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the queue from Skype for Organization Server. Conference mode is needed if Groups users need to consult/transfer calls with Call lines. Representatives might hear the configured music on hold in queue for up to 2 seconds when first joining the call.

If you need to use Conference mode, choose,, or as the. If you require to utilize Attendant routing, set Conference mode to. Note If Compliance recording is enabled on the representatives, the mix of and isn't supported. If you require to utilize, choose,, or as the.

When utilizing and when there are less employs line than readily available representatives, just the first 2 longest idle representatives will be presented with calls from the queue. When using, there may be times when a representative gets a call from the line quickly after becoming unavailable, or a short delay in getting a call from the line after becoming readily available.